The answer to bad online reviews.
Turn your Happy Customers into 5-Star Reviews
(before your Competitors do)
Stop losing customers to businesses with better online reviews.
Our automated system captures feedback at the perfect moment – turning satisfied customers into a steady stream of 5-star reviews, all while keeping negative feedback private.
You Deliver Great Service. Your Reviews Should Prove It.
The Reality:
Your business faces an impossible problem:
Happy customers forget to leave reviews. By the time they get home, they're dealing with dinner, emails, kids, life. The great experience you just delivered? Already forgotten.
Unhappy customers always remember. They're in the parking lot right now, phone in hand, ready to blast you on Google.
The result? Your online reputation doesn't reflect your actual service quality.
Meanwhile, your competitors - who might deliver worse service - are booking your potential customers because they figured out how to get more 5-star reviews.
The Cost:
According to BrightLocal's latest research:
- 87% of consumers read online reviews before choosing a business
- Businesses with 4.5+ stars get 3X more customer inquiries than those below 4.0
- Each 1-star increase can mean a 5-9% revenue increase
Every day without a review system, you're losing customers to competitors with better ratings.
The 5 Second Feedback Solution
Introducing: The 5-Second Feedback System
A done-for-you reputation management platform that captures customer feedback at the exact moment they’re most satisfied – and turns it into a predictable flow of 5-star reviews.
How It Works:
STEP 1: The Perfect Timing Right after service, your customers get one simple question that takes 5 seconds to answer: “How would you rate your experience today?”
We integrate seamlessly with your existing systems – zero friction for your team.
STEP 2: The Smart Router
- Promoters (5 rating) → Automatically guided to Google, Yelp, Facebook – wherever you need reviews most
- Detractors (1-4 rating) → Private feedback channel directly to you
STEP 3: The Reputation Shield You see problems before they go public. Address concerns personally. Turn unhappy customers into satisfied ones. Prevent reputation damage before it happens.
STEP 4: The Review Multiplier Watch your 5-star reviews stack up week after week. Rise to the top of local search. Become the obvious choice in your market.
The Results - Put 5 Second Feedback to work for your business
What Happens When You Fix Your Review Problem
The 90-Day Transformation:
✅ 40-70 New 5-Star Reviews across Google, Yelp, Facebook, and industry-specific platforms
✅ 0.3-0.7 Star Rating Increase moving you ahead of competitors in search rankings
✅ 25-40% More Customer Inquiries as your improved reputation attracts better prospects
✅ Zero Negative Surprises because you handle issues privately before they damage your reputation
✅ Complete Autopilot – the system runs automatically while you focus on delivering great service
The Long-Term Impact:
Month 1-3: Foundation built, reviews flowing, rating improving
Month 4-6: Top 3 in local search, noticeably more inquiries, premium customers mentioning your reviews
Month 7-12: Market leader status, waitlist for your services, competitors wondering what you’re doing differently
Testimonials from Satisfied 5SF Customers
Pricing Options
We offer a range of plans that fit the needs of businesses of all sizes!
FIRST OF IT'S KIND WEB APPLICATION
Convert Positive Experiences into Positive Online Reviews
Why is it that only a few satisfied customers will leave reviews on Yelp, Facebook, and Google Reviews, while a majority of unsatisfied customers do?
Enter 5 Second Feedback. We take 5 seconds of your customer’s time to encourage them to share their experience with you, the business owner. This prompt to share and review the business results in many additional positive online reviews for your business, giving you a competitive advantage over businesses relying on chance!
ADDRESS UNSATISFIED CUSTOMERS UP FRONT
Eliminate Negative Online Reviews
Through the 5 Second Feedback system, negative customer reviews are captured through our feedback platform and, when negative, the customer has a channel to seek reconciliation with the business owner directly.
This gives you as the business owner the opportunity to address the problem up front, and turn what would have been a online negative customer review into another satisfied customer.
THE BRIDGE BETWEEN IN-PERSON AND ONLINE BUSINESS GOALS
Leverage In-Person Business To Support Online Objectives
Whether you want to grow your social media presence, grow a distribution list for your newsletter, direct more traffic to your website, or just improve you online reputation through Yelp/Facebook/Google Reviews, 5 Second Feedback has you covered.
Our Survey Customization tool allows you to choose the business objectives that match your online strategy, and effortlessly engage you existing in-person customer base to support those objectives.
Stay current with the latest trends in online customer review management
A special thanks to our happy customers already using the service, and those thinking about giving us a try.
Let's get started
Reach out to us with any question for how 5 Second Feedback can be utilized for your business.